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More than 6,000 Small & Midsize Business (SMB) customers are using LivePerson's award-winning live chat and contact center solutions to improve online sales, deliver live help and manage interactions across all channels: chat, voice, email, and self-service/knowledgebase.
Increase conversion rates: visitors who chat are three times more likely to buy, and their average order sizes are 35% higher than non-chatters
Improve customer satisfaction: chatters are twice as likely to return to the same website within a day, and exit surveys reveal that 85-90% of chatters rate their service experiences as "good" or "excellent"
Lower service costs and improve productivity: Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.
Be sure to visit our website for a quick demo of LivePerson's affordable and easy-to-use live chat, email management, VoIP click-to-talk, and self-service/knowledgebase products!
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